Frequently Asked Questions
1. How long does shipping take?Shipping takes around 5-10 business days from the date of your order (3-5 business days after product is received) for non-customized orders not including wigs. Please note that holidays may offset shipping times. Once shipping company receives package, it is out of our hands. Please contact the shipping company for related questions.
2. Do I have to pay shipping if I am local?
No, we can arrange a Meet Up (10 mile radius) for a discounted price or you can Pick Up at a specified location for free. Please specify at checkout. Please note that the Pick Up location is set (Little Rock, AR) and will not change. We no longer offer drop offs. If location does not work for you, please choose shipping at checkout.
No, we can arrange a Meet Up (10 mile radius) for a discounted price or you can Pick Up at a specified location for free. Please specify at checkout. Please note that the Pick Up location is set (Little Rock, AR) and will not change. We no longer offer drop offs. If location does not work for you, please choose shipping at checkout.
3. How long will my extensions last?
With proper care, your hair extensions can last anywhere from 2-4+ years.
With proper care, your hair extensions can last anywhere from 2-4+ years.
4. What is the timeframe for wigs?
Since all wigs are handmade, please allow 5-20 business days for wigs. Wigs usually ship before this time frame is up. During high-volume seasons, please allow the full 5-20 business days. This does not include shipping.
Since all wigs are handmade, please allow 5-20 business days for wigs. Wigs usually ship before this time frame is up. During high-volume seasons, please allow the full 5-20 business days. This does not include shipping.
5. Do you accept returns and/or exchanges?
All sales are final. There will be no returns or exchanges.
All sales are final. There will be no returns or exchanges.
6. Do you offer payment plans?
Yes, we Paypal pay in 4, Klarna, and Afterpay. The total of your purchase will be split into 4 payments with each payment due every two weeks.
7. Do you offer coloring services?
At this time, we do not offer coloring services. If purchasing a wig, please be sure to purchase a wig that has already been customized with color, otherwise you will have to do a consultation for a custom wig.
8. My wig doesn't fit. It is too big or too little.
All sales are final and there is no exchanges. Please ensure that you have measured your head correctly. Do not assume. You can search Youtube if you do not know how to measure your head. Londyn's Hair Closet may offer a revision at their discretion. Please contact us via email.
9. My discount code isn't working.
Discount codes are valid on regular price items only. Discount codes can not be used on any sale or special event order.
10. How can I get in contact with customer service?
Yes, we Paypal pay in 4, Klarna, and Afterpay. The total of your purchase will be split into 4 payments with each payment due every two weeks.
7. Do you offer coloring services?
At this time, we do not offer coloring services. If purchasing a wig, please be sure to purchase a wig that has already been customized with color, otherwise you will have to do a consultation for a custom wig.
8. My wig doesn't fit. It is too big or too little.
All sales are final and there is no exchanges. Please ensure that you have measured your head correctly. Do not assume. You can search Youtube if you do not know how to measure your head. Londyn's Hair Closet may offer a revision at their discretion. Please contact us via email.
9. My discount code isn't working.
Discount codes are valid on regular price items only. Discount codes can not be used on any sale or special event order.
10. How can I get in contact with customer service?
We can be reached at [email protected]